Pinned post

From now on using spam warmup services will result in immediate account suspension, pending your reply that you won't do it again. We will not consider unsuspending it to be a high priority. This epidemic is sweeping through our platform and we're done with it. Stop paying spam assistant services to trash your reputation and ours.

Anything which threatens our business is a threat to our customers. We've seen too many people in the last two months that we honestly propose knew in advance that they were going to issue chargebacks. That is nothing short of a malicious attack against our customers. We owe them to fight any and all attacks.

Show thread

Our scarecrow seems to be flawed. We're not effectively scaring away "potential customers" who we can identify from far away as most likely to issue chargebacks, which steals from paying customers. We're in talks with debt collection agencies. If you just enjoy a fight and we look like fun to attack, it might be written to your credit soon. Leave our customers alone.

Infrastructure prepped for Black Friday. The amount of fallbacks and redundancies are at an all time high.

It's not a happy thing when a problem "only" impacts 5-6 customers. In fact, if a problem on our side is impacting one customer it's a catastrophic failure. Sincere apologies to those few on Eagle who had a rough night, more to come in postmortem.

We avoid presales inquires because we've found a high correlation between uncertainty and unhappiness. This means that if you need a presales conversation you're likely to not be happy with our service. We're trying to limit human overhead for things that don't help paying customers.

To be a force of good in the industry, to use our collective weight to impact positive change, sometimes we need to do things like this:

In a rare event, OVH is currently down. All of OVH. For our users, that means billing portal and the Moose server.

We found a job scammer on our platform. The type that no one has ever heard of, has no reviews, generic website, but emails 400 people in one morning offering a job interview over Telegram. You know, scammers. Please let us know if you hear from anyone like this using our platform.

Everyone deserves a voice. A chance to be heard. No one is owed an audience, but every audience deserves the choice of the voices they listen to. When government and corporations agree on what to censor, you're living in the culture people will later reference as an example of everything that can go wrong. Left, right, middle. Democrat, republican, socialist, communist. Your political leanings do not determine your worth as a customer of MXroute. Not even your spend rate. We're all equal.

Refreshing wildcard cert on relays, Sunfire, and Pixel.

For a brief moment yesterday we saw a license issue on the Lucy server. Fault was ours. It didn't last long. Apologies if you saw it.

We have a policy designed to scare off career spammers (not "my client spammed without my knowledge" or "I had a password compromise and my account was used to send spam without my consent"). The policy is to bill $1 per spam email sent, and terminate the account. The latest, we even suspected them and warned them in advance. They still did it. That makes them our new scarecrow. May they fly high and review loudly.

We took a hard stance against IPs being used to flood customer's inbox with junk. A lot of these IPs belonged to very large companies. We were successful in provoking change. Together, all of us, we are influential. That's why we're doing this together, carving out our spot in the industry.

If you are allowing your service to be used in email floods to DOS attack our customer's inboxes, you will be dealt with accordingly. No company will be considered too large. Looking at you, SpamChimp.

An angsty teenager has been going on a rampage and signing up customers for tens of thousands of newsletters to spam their inbox. The filters hammering them down may be slightly strict, shouldn't impact any email of any reasonable importance.

We found a bug which caused blanket whitelisting of inbound emails after a certain threshold of activity. The amount of inbound spam let through by this bug is potentially incredibly significant. Well over 100,000 in just the last 24 hours. The bug has been fixed.

Outbound email matching this condition will be rejected to address a recent trend that we've not otherwise been able to capture: "Has text part encoded in base64 that does not contain any 8bit characters."

Show older

Legal content allowed, don't be a dick.